Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and DD GOLD Sdn Bhd (Company Registration No. XXXXXX-X) ("DD GOLD", "we", "us", or "our"), a company incorporated and registered in Malaysia with Suruhanjaya Syarikat Malaysia (SSM).

By creating an account, accessing, or using the DD GOLD platform (including our website at ddgold.my, mobile application, and all related services, collectively the "Platform"), you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

2. Account Eligibility

To create and maintain an account on DD GOLD, you must:

• Be at least 18 years of age
• Be a Malaysian citizen or permanent resident with a valid Malaysian IC, or a foreign national with a valid passport and lawful residency in Malaysia
• Provide accurate and complete registration information
• Successfully complete our Know Your Customer (KYC) verification process
• Not be a politically exposed person (PEP) without prior disclosure
• Not be listed on any sanctions or watchlist database
• Have a valid Malaysian bank account in your own name for fund withdrawals

DD GOLD reserves the right to refuse, suspend, or terminate any account at our sole discretion if eligibility requirements are not met or if fraudulent activity is suspected.

3. Know Your Customer (KYC) Requirements

In compliance with Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), you are required to:

• Submit a clear photograph of your Malaysian IC (front and back) or valid passport
• Provide a selfie photograph for identity verification
• Provide accurate personal information including full legal name, date of birth, and address
• Update your KYC information promptly if any details change
• Undergo additional verification if requested by DD GOLD for compliance purposes

Certain Platform features, including gold purchases and fund withdrawals, will only be available after successful KYC verification. Incomplete or failed KYC may result in account restrictions.

4. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, whether authorised by you or not
• Notifying us immediately of any unauthorised use of your account
• Ensuring that information you provide is accurate, current, and complete
• Using a strong password and enabling multi-factor authentication when available

You must not share your account with others, create multiple accounts, or use another person's account. Each individual may maintain only one DD GOLD account.

5. Transaction Terms

5.1 Gold Purchases

• Gold prices are displayed in Malaysian Ringgit (RM) per gram and include the applicable premium
• Prices are subject to change in real-time based on market conditions
• The price at the time of order confirmation is the final price for that transaction
• All purchases are backed by certified physical gold stored in secure vaults
• Minimum purchase amount is RM1 (subject to change)
• Purchases are final and non-refundable once confirmed

5.2 Marketplace Trading

• The DD GOLD marketplace allows peer-to-peer trading of gold between verified users
• A 1% transaction fee applies to both buyer and seller
• Listing prices are set by sellers and must be within reasonable market ranges
• DD GOLD acts as an intermediary to facilitate safe trading and is not a party to the trade
• Completed marketplace transactions are final and irreversible

5.3 Buyback

• DD GOLD offers an automated buyback service at the current spot price minus a 3% spread
• Buyback requests are processed automatically without manual approval
• Proceeds are credited to your DD GOLD wallet and can be withdrawn to your bank account
• Buyback transactions are final and irreversible once confirmed

5.4 Payments and Funding

• Accepted payment methods include FPX (online banking), credit/debit cards (Visa, Mastercard), and selected Malaysian e-wallets
• Payment processing is handled by our payment partner Billplz
• Funds deposited into your DD GOLD wallet are available for immediate use
• We do not accept cash deposits, cheques, or cryptocurrency

5.5 Withdrawals

• Withdrawals are processed to your registered Malaysian bank account only
• A 1% withdrawal fee applies (minimum RM1)
• Withdrawals are processed automatically, typically within 1-2 business days
• Minimum withdrawal amount is RM10 (subject to change)
• DD GOLD reserves the right to hold withdrawals pending completion of compliance checks

6. Incentives and Rewards

• DD GOLD operates a transaction-linked incentive program that rewards users for platform activity
• Incentives are calculated and distributed automatically based on attribution types: Primary Transaction Contribution (8%), Secondary Transaction Influence (5%), and Platform Participation (3%)
• Incentives are credited to your wallet automatically and can be withdrawn or used to purchase more gold
• DD GOLD reserves the right to modify incentive rates, structures, and eligibility criteria with reasonable notice
• Manipulation of the incentive system (including creating fraudulent accounts or transactions) is strictly prohibited and will result in account termination and forfeiture of incentives
• The incentive program does not constitute a multi-level marketing scheme, investment advice, or guaranteed returns

7. Gold Ownership and Storage

• When you purchase gold on DD GOLD, you acquire beneficial ownership of the specified quantity of physical gold
• Physical gold is stored in secure, insured vaults on your behalf
• Ownership is recorded on our immutable ownership ledger and can be verified at any time
• DD GOLD does not offer physical delivery of gold at this time
• In the unlikely event of DD GOLD ceasing operations, arrangements will be made to transfer or liquidate your gold holdings in accordance with applicable law

8. Prohibited Activities

You agree not to engage in any of the following:

• Using the Platform for money laundering, terrorism financing, or any illegal activity
• Creating false, misleading, or fraudulent accounts or transactions
• Attempting to manipulate gold prices or marketplace listings
• Using automated tools, bots, or scripts to interact with the Platform without authorisation
• Reverse engineering, decompiling, or disassembling any part of the Platform
• Circumventing or attempting to circumvent any security measures
• Interfering with the proper operation of the Platform
• Impersonating another person or entity
• Using the Platform while located in a sanctioned jurisdiction

Violation of these prohibited activities may result in immediate account suspension, termination, forfeiture of funds, and referral to law enforcement authorities.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• DD GOLD provides the Platform on an "as is" and "as available" basis without warranties of any kind, either express or implied
• DD GOLD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
• DD GOLD shall not be liable for any losses resulting from fluctuations in gold prices
• DD GOLD shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, system failures, network issues, or government actions
• Our total liability to you for any claim arising from your use of the Platform shall not exceed the total fees paid by you to DD GOLD in the 12 months preceding the claim
• Gold prices can fluctuate and the value of your holdings may change. DD GOLD does not provide financial advice

10. Indemnification

You agree to indemnify and hold harmless DD GOLD, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any misrepresentation made by you.

11. Intellectual Property

All content, trademarks, logos, designs, and software on the Platform are the property of DD GOLD Sdn Bhd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works based on the Platform without our prior written consent.

12. Account Suspension and Termination

DD GOLD may suspend or terminate your account if:

• You violate any provision of these Terms
• You fail to complete or pass KYC verification
• Suspicious or fraudulent activity is detected on your account
• Required by law, regulation, or court order
• The Platform is discontinued (with reasonable notice)

Upon termination, you will retain ownership of any gold in your account and will be given a reasonable period to sell your holdings and withdraw funds, subject to compliance requirements. Any outstanding fees or obligations must be settled before final withdrawal.

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute with DD GOLD, we encourage you to first contact our customer support team at support@ddgold.my to attempt informal resolution. We will endeavour to address your concerns within 14 business days.

13.2 Mediation

If informal resolution fails, either party may refer the dispute to mediation administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. The costs of mediation shall be shared equally between the parties.

13.3 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. If mediation fails, any legal proceedings shall be brought exclusively in the courts of Malaysia.

14. Modifications to Terms

DD GOLD reserves the right to modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect by posting a notice on the Platform or sending an email to your registered address. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must stop using the Platform and close your account.

15. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and DD GOLD regarding the Platform.
• Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights under these Terms without our written consent. DD GOLD may assign its rights and obligations to any affiliate or successor entity.
• Language: These Terms are provided in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: